Billable hours shouldn't wait to be billed.
Time sits in the PSA, invoices in the ERP and WIP in a spreadsheet. We connect them and put agents on billing and collections, so the work you've done turns into cash faster.
SPI Research's 2025 benchmark put billable utilisation at 66.4%, the lowest in its 19 years of data.
| Stage | The leak | What an agent drafts | Who approves |
|---|---|---|---|
| Time capture | Timesheets filled from memory on Friday | Time entries from calendar, meetings and documents | The consultant submits; the PM approves |
| WIP and pre-bills | Unbilled time ages; write-downs decided late | Pre-bill with aged WIP and suggested adjustments | The billing partner or PM |
| Project billing | Milestones and retainers missed | Draft invoices from billing schedules | PM confirms the milestone; finance posts |
| Collections | Disputes over time detail | Reminders with the detail attached | The AR owner sends |
ABA Formal Opinion 512: lawyers billing hourly must bill the time actually spent, even when AI speeds the work up.
New York City Local Law 144 applies if AI is used in hiring or promotion decisions.
Dynamics 365 Business Central
NetSuite
Dynamics 365 CRM
Salesforce
HubSpotIt can draft entries from calendars, meetings and documents. The consultant submits and the PM approves, and law firms must bill actual time.
Run WIP weekly, list unbilled time by age and draft pre-bills early, so partners decide write-downs before month-end. Business Central supports five WIP methods.
Business Central Projects and Dynamics 365 Project Operations, Deltek Vantagepoint and others, with Microsoft 365 as the source for time capture.
Many firms target around 75%; SPI Research's 2025 benchmark averaged 66.4%.
Find out where your team's week goes, with the hours and dollars attached.
Facts on this page checked on 22 October 2026.
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