Access requests approved by the right person, every time.
The two IT jobs that benefit most from automation are triage and access. An agent sorts and answers the routine tickets; Microsoft Entra access packages route every access request to a named approver, with reviews and an audit trail. QServices sets up both, and watches your ERP integrations so the failed overnight sync is a ticket before anyone notices.
Built on Microsoft Entra entitlement management, which allows one to three approval stages and stops approvers approving their own requests.
From a catalogue of access packages, with a reason.
Self-serviceA Logic App can check for conflicting roles and deny automatically.
AutomatedOne to three named approvers; undecided requests expire.
A personAccess reviews recheck who still needs it.
Periodic| Licence | Price a user a month | Gives you |
|---|---|---|
| Entra ID P1 | $7 | Conditional access; 30-day sign-in logs |
| Entra ID P2 | $10 | Access reviews, privileged identity management |
| Entra ID Governance add-on | $7 | Logic App steps in access packages, lifecycle workflows |
| Copilot Studio | Credits, per use | The triage and answer agent |
Microsoft list prices, October 2026. Entra Free keeps logs for 7 days only.
Use Entra access packages: a catalogue users request from, one to three named approvers, automatic expiry of undecided requests, and access reviews. Logic App steps can check for conflicting roles first.
Classify and route tickets, answer routine questions from known fixes, send self-service links and raise access requests. It shouldn't change production systems.
Alert on the first failed run (Microsoft's own example fires at one failure), watch retries and queues, and reconcile counts nightly. Be careful with resubmits, which can create duplicates.
Entra P1 or P2 at $7 to $10 a user a month, the Governance add-on at $7 for advanced access steps, Copilot Studio usage for the agent, and the build. We price after measuring your ticket mix.
Least-privilege identity, approvals for every grant, logging and retention, a kill switch, duplicate-safe retries and an owner.
Ask what it can do without a person, how it integrates with Entra and your monitoring, how it's priced and how you audit its actions.
Facts on this page checked on 22 October 2026.
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