Close the same ticket once, not every week.
A lot of service desk work is the same ticket again: a password, an access request, an integration that failed overnight. QServices builds agents that triage tickets, draft first answers, watch your ERP integrations and route access requests for approval, while any change to a production system stays with a person.
Built on Microsoft Entra, Azure Monitor and your existing service desk.
Read-only, and easy to correct.
Uses Microsoft's own self-service reset, with its verification.
An engineer checks it before it goes out.
Routed through an access package to the right approver.
Changes cause most outages.
Only your admins can.
Every ticket classified, prioritised and routed, with similar past tickets attached.
Requests routed through Entra access packages, with approvals and periodic reviews.
A draft write-up of what happened, for the engineer to finish.
| Channel | Cost per ticket | Note |
|---|---|---|
| Voice | About $17 | North American average, 2021 |
| About $16 | Same study | |
| Chat | About $16 | Same study |
| Self-service | A small fraction | The biggest saving is a ticket that never needs a person |
MetricNet figures via HDI, 2021. Cost depends mostly on handle time and how busy agents are.
Tickets by category, repeat rate and time to resolve, from your service desk data.
What the agent may do alone, and which approver owns each kind of access.
Tickets sorted, first answers drafted, access requests routed.
Classify and prioritise tickets, attach similar past tickets, send self-service links, draft first answers from known fixes, route access requests and draft incident notes. Changes to production systems stay with engineers.
Use Microsoft Entra access packages: users request access, the request routes to the right approver, and access reviews recheck it periodically. Custom steps can pause a request to check, for example, separation of duties.
Alert on failed runs, retries used up, dead-letter queues and files that didn't arrive, and reconcile counts between systems every night. Send alerts to a named person, not a shared inbox.
Benchmarks put an email or phone ticket at about $16 to $17. The saving comes from tickets resolved by self-service or triaged faster. We price the build after measuring your ticket mix.
Its own least-privilege identity, approvals for access grants, logging of every action, a tested kill switch and a named owner.
Facts on this page checked on 22 October 2026.
Founder and CEO
Chief Sales Officer
Join our live webinar on Sept 24 and see five
ways to automate meetings, approvals, and
document search with tools already in your
tenant.
