The job is done on site. The invoice waits in the office.
Cleaning, maintenance, HVAC, pest control: hundreds of small jobs, paid every way imaginable. We turn completed work orders into invoices and match payments from every channel, including WhatsApp.
Agent reads the portal or email request, matches site and asset, applies the SLA and not-to-exceed.
Dispatcher acceptsPhotos, signatures and timestamps gathered from the mobile app per site.
AutomaticMatched to the work order, rates and check-in times; duplicates and over-NTE lines flagged.
AP and ops approveSplit by site, PO and cost centre, with the proof pack attached.
Billing approves| Rule | What it means for the back office |
|---|---|
| Service Contract Act | Prevailing wages on federal service contracts over $2,500 |
| EPA Section 608 | Refrigerant leak repair within 30 days once leak-rate triggers are hit; keep the records |
| Subcontractor certificates | Insurance and licences checked before work and payment |
From the US Department of Labor and EPA.
A services group in Hong Kong runs seven companies, from air purification to commercial kitchen cleaning. Customers paid by cheque, bank transfer, payment gateway and WhatsApp, and the AR team sorted every payment by hand.
An agent now reads each payment, works out which company and customer it belongs to, matches the invoice and checks for duplicates. The AR team approves every posting.
Dynamics 365 Business Central
SAP Business One
Sage 100
Acumatica
NetSuiteYes. It reads the request, matches site and asset, applies the SLA and not-to-exceed, and drafts the work order for the dispatcher to accept.
Send each one with the client's PO and a proof-of-service pack (photos, signatures, timestamps), split the way the client wants by site or cost centre.
It can match them to work orders, rates and check-in times and flag duplicates or over-limit lines. AP approves clean matches; managers approve exceptions.
Field service platforms such as Dynamics 365 Field Service and ServiceTitan, client portals such as ServiceChannel, and your ERP for billing.
Find out where your team's week goes, with the hours and dollars attached.
Facts on this page checked on 22 October 2026.
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