Access
Access requests with approval
When
A request in the portal or Teams
Then
Manager approves; Entra adds the group; the ticket closes itself
Jira and ServiceNowKeep the service desk you have. Fix what sits between it and everything else.
The ticket tool is rarely the problem. The hand-offs are: access requests waiting on email, new joiners set up by hand, ERP integration failures nobody sees. QServices connects Jira Service Management, ServiceNow or Freshservice to Entra ID, Intune and your ERP, with approvals where they belong.
Your request is with your manager for approval. Once approved, access is added through Entra and you'll get a confirmation here.
| Jira Service Management | ServiceNow | Freshservice | |
|---|---|---|---|
| Suits | Teams already on Jira and Confluence | Larger, process-heavy estates | Fast mid-market rollouts |
| Published price | Free for 3 agents; $21.50 or $55.28 per agent a month (monthly billing) | Not published: quoted per contract | $19, $49 or $99 per agent a month (annual) |
| AI | Rovo and the virtual service agent | ServiceNow Otto (formerly Now Assist) and AI Agent Studio | Freddy AI Copilot and AI Agent Studio |
| How AI is metered | Rovo credits per user; 1,000 virtual agent conversations a month free, then from $0.30 | Bundled into the Foundation, Advanced and Prime tiers since April 2026 | Copilot add-on $29 per agent a month; AI Agent Studio free until 31 December 2026 |
| API limits | Points-based hourly quota since 2 March 2026 | Rate-limit rules set by your admin | 100 to 500 calls a minute, by plan |
| Entra provisioning | Yes, with Atlassian Guard and verified domains | Yes, through the gallery app | Yes, through the SCIM app |
From Atlassian, ServiceNow and Freshworks documentation and pricing pages, checked 23 October 2026. Rovo overage billing at $0.01 per credit starts on 3 December 2026.
A request in the portal or Teams
Manager approves; Entra adds the group; the ticket closes itself
HR creates the employee
Account, groups, laptop request and ERP role queued for approval
HR end date
Accounts disabled and ERP access removed on the day, with a log
A bank file or EDI order doesn't arrive
A P2 ticket for the right team, with the error attached
A user raises a laptop issue
Intune device details on the ticket for the agent
A question in Teams
Answered from the knowledge base, or turned into a ticket
Ticket summaries, suggested replies and knowledge answers
Already inside the agent's screen
Metered per user, credit or tier
Stops at the edge of the service desk
Works across Entra, the ERP and the desk in one flow
Can avoid a tier upgrade just for one agent
Needs building and running
Approval rules have to be designed, not assumed
It's free for up to 3 agents. On 23 October 2026 Atlassian's page showed $21.50 (Standard) and $55.28 (Premium) per agent a month on monthly billing. Requesters are free.
Since April 2026 ServiceNow sells Foundation, Advanced and Prime tiers with its AI, now called Otto, bundled in. ServiceNow doesn't publish list prices.
Plans are $19, $49 and $99 per agent a month on annual billing. The Freddy AI Copilot add-on is $29 per agent a month, and AI Agent Studio is free for eligible plans until 31 December 2026.
Yes. Entra provisions users to ServiceNow through its gallery app, to Freshservice through a SCIM app, and to Atlassian Cloud with an Atlassian Guard subscription and verified domains.
Not in Jira Service Management: approvers answer from email, Teams or Slack without an agent licence. Freshservice and ServiceNow support approval chains in their workflows.
When one request touches several systems, such as granting ERP access after a manager approves, or when the built-in AI would mean a tier upgrade for a single use.
Facts on this page checked on 23 October 2026.
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