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Dynamics Telephony for Dynamics 365

Dynamics Telephony is a solution designed to integrate telephony capabilities with Microsoft Dynamics 365, allowing businesses to manage their customer interactions more effectively. By integrating telephony directly into the Dynamics 365 environment, users can make, receive, and log calls directly within their CRM system. This integration streamlines communication processes, improves data accuracy, and enhances overall customer relationship management.

One of the key benefits of Dynamics Telephony is its ability to provide a comprehensive view of customer interactions. By automatically capturing call data within the CRM system, businesses can easily track and analyze customer communications, ensuring a personalized and tailored approach to customer service.

Features of Dynamics Telephony for Dynamics 365

Dynamics Telephony enhances the efficiency and effectiveness of customer interactions by integrating telephony directly into the Dynamics 365 environment, providing a unified platform for managing customer relationships.

Cleared Doubts: FAQs

What is Dynamics Telephony for Dynamics 365?

Dynamics Telephony for Dynamics 365 is a tool that unifies your telephone system and Dynamics 365 in a single user interface. It simplifies your sales and service team’s workflow, reducing clicks, screens, and searches for up to 50% efficiency improvements.

Is Dynamics Telephony compatible with all telephone systems?

Yes, Dynamics Telephony is compatible with all telephone systems, including Avaya, Cisco, RingCentral, 8×8, TAPI, SIP, and more.

How does Dynamics Telephony improve efficiency?

Dynamics Telephony reduces the number of clicks, screens, and searches, leading to up to 50% efficiency improvements. It also auto-logs all phone activity in CRM and provides a progressive dialer based on CRM queues, which can increase the contact rate by 40%.

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