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Managed Services
for Modern
Microsoft Stack

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Overview

Keep your apps, cloud, data, and security running 24×7—without expanding your payroll. QServices delivers proactive, SLA‑backed Managed Services across Azure, Microsoft 365, Dynamics, data platforms, and custom software. As a Microsoft Solutions Partner for Digital & App Innovation (Azure) and active IAMCP member, we combine certified expertise with enterprise‑grade processes to give you uptime, speed, and predictable costs.

Trusted by

Why QServices

Result: Lower incidents, faster recovery, safer releases, and clearer ROI on your Microsoft investments. 

What We Manage (Service Catalog) 

Azure Cloud & Infrastructure 

24×7 monitoring (App/Infra/Network), alert triage, incident response

Provisioning & IaC (Bicep/Terraform), landing zones, policy management 

ackup/DR, HA architecture, performance tuning, cost optimization (FinOps) 

Patching, OS hardening, Kubernetes (AKS) operations, API gateways & WAF 

understanding Azure Mobile App

Applications & APIs (Custom, .NET, React, RN, Node) 

L2/L3 app support, defect triage, hotfixes, and release management 

CI/CD setup & maintenance (Azure DevOps/GitHub), blue‑green/canary

Observability (App Insights, OpenTelemetry), error budgets/SLOs 

Performance engineering and capacity planning 

DevOps & SRE

Pipeline as a product: build/release governance, artifact hygiene 

Secrets & config management, environment drift control 

SRE runbooks, toil reduction, automation backlog 

Chaos testing, reliability reviews, blameless postmortems 

Devops Solutions and Services

Security & Compliance (SecOps/MDR) 

Identity & access: Entra ID, Conditional Access, PIM 

Defender suite (for Cloud, Endpoint, Identity, O365), Sentinel SIEM 

Threat detection & response, vulnerability management  Policy‑as‑code, audit trails, hardening benchmarks (CIS/NIST) 

Policy‑as‑code, audit trails, hardening benchmarks (CIS/NIST) 

security

Microsoft 365 & Collaboration

Tenant governance, license hygiene, data loss prevention 

Exchange/SharePoint/Teams administration & automation

Endpoint management with Intune, device compliance baselines 

Microsoft 365 (1)

Data Platforms & Analytics 

Azure SQL/MI, PostgreSQL/MySQL, Synapse, Fabric, Data Factory 

Backup/restore, performance tuning, schema governance

DataOps pipelines, quality checks, lineage, role‑based access

Dynamics 365 & Power Platform (Lightweight Care) 

Environment strategy, ALM, solution packaging, COE starter kit

Support for low‑code apps/flows and integrations 

Microsoft_365

Service Tiers 

Essential

BEST FOR

Startups/SMBs

COVERAGE

Business hours
+
On-call

RESPONSE

60 min

RESOLUTION

Next business day

INCLUSIONS

Monitoring

L1 support

Monthly patching

Basic CI/CD care

MOST POPULAR

Growth

BEST FOR

Scale-ups/Enterprises

COVERAGE

16×5 + Critical 24×7

RESPONSE

30 min

RESOLUTION

8 hours

INCLUSIONS

L1-L2

Release governance

SRE runbooks

Security hardening

DR tests

Enterprise

BEST FOR

Regulated/Global

COVERAGE

Full 24×7

RESPONSE

15 min

RESOLUTION

4 hours

INCLUSIONS

L1-L3

Sentinel/MDR

FinOps

Quarterly reliability reviews

SRE + SecOps

Chaos drills

Flexible Pods: Mix DevOps, SRE, App Support, SecOps, DataOps skill pods based on your environment.

SLAs & SLOs (Sample)

Uptime

(app/infrastructure)

99.9%–99.95%

target depending on architecture

Alert Response

P1:

15–30 min

P2:

1 hr

P3:

4 hrs

P4:

next business day

MTTR

P1:

≤ 4 hrs

P2:

≤ 8 hrs

(architecture dependent)

Change Failure Rate

< 10%

with progressive delivery & approvals

Release Lead Time

From commit to prod in

≤ 60 minutes

(eligible pipelines)

Engagement Models 

Flexible Engagement Models

Managed Service (Fixed Monthly): SLA‑backed outcomes for cloud/app/security. 

Co‑Managed (With Your Team): We handle nights/weekends/complex tiers; your team handles L1 or feature work. 

Project + Run: We modernize/migrate, then transition to long‑term managed care.

Our Process

  • Inventory
  • architecture review
  • risk & cost hotspots

Quick wins:
patching, logging, backup, alerts,
access hygiene 

power automate services

  • IaC
  • CI/CD
  • SRE runbooks
  • security baselines

  • 24×7 monitoring
  • capacity/cost tuning
  • monthly ops reviews

  • Roadmap for performance
  • resilience
  • security
  • data insights

Tooling & Platforms 

Azure_Monitor

Monitor

Azure_Policy

Policy

Azure_Advisor

Advisor

Azure_Cost Management

Cost Management

Azure_Backup

Backup

Azure_Site Recovery

Site Recovery

Azure_Firewall

Firewall

Azure_Web-Application-Firewall-Policies(WAF)

WAF

Azure_Front Door

Front Door

Azure_Key Vault

Key Vault

Azure_Azure Kubernetes Service (AKS)

Kubernetes(AKS)

DevOps_Azure DevOps

Azure DevOps

DevOps_GitHub

GitHub

DevOps_Dependabot

Dependabot

DevOps_Renovate

Renovate

DevOps_SonarQube

SonarQube

DevOps_Selenium

Selenium/Playwright

DevOps_Playwright

Playwright

Security_Microsoft Defender suite

Microsoft Defender suite

Security_Sentinel (SIEM-SOAR)

Sentinel (SIEM/SOAR)

Security_Entra ID

Entra ID

Security_Intune 

Intune 

Observability_Application Insights

Application Insights

Observability_Log Analytics

Log Analytics

Observability_Grafana

Grafana

Observability_OpenTelemetry

OpenTelemetry 

Data_SQL-MI(Managed Instance)

Azure SQL/MI

Data_PostgreSQL-MySQL

PostgreSQL/MySQL

Data_Synapse

Synapse

Data_Fabric

Fabric

Data_ Data Factory

Data Factory

Data_Purview

Purview

Governance & Security

Zero Trust
Identity‑centric access, MFA, PIM, Conditional Access

Compliance
CIS, NIST, SOC 2 controls mapping, audit‑ready evidence

Change Management
CAB gates, canary/blue‑green, automated rollbacks

Data Protection
Backup policies, encryption at rest/in transit, key rotation

Business Outcomes We Target

30 %
30–50% fewer P1/P2 incidents within 90 days
20 %

20–35% cloud cost savings via right‑sizing/auto‑scheduling/RI & Savings Plans

2- x

2–5× faster releases with safe deployment patterns

Audit‑ready posture
with continuous policy compliance and evidence trails

(Outcomes depend on current baseline and architecture; we baseline and report transparently.)

Case Snapshots (Representative)

SaaS ISV

Reduced MTTR from 3 hrs to 35 mins with SRE runbooks & auto‑healing.

Reduced MTTR from

3 hrs to 35 mins

Travel Platform

28% Azure cost savings with scheduling/rightsizing & SQL tuning.

Achieved a powerful
28 %

Azure cost savings

Fintech App

Implemented blue‑green deploys; change failure rate down to 6%. 

Change failure rate down to a mere

6%

on every deployment

What You Get (Deliverables)

Runbooks & RACI

01

Architecture & security baseline report 

02

Monthly Ops Review (incidents, trends, costs, roadmap)

03

DR test reports 

04

Compliance evidence exports (on eligible tiers) 

05

Getting Started

1. Environment Review (No‑Risk): Quick assessment of reliability, security, and cost.

2. SLA Design: Agree on targets, scope, and tiers.

3. Onboarding Sprint (2–4 weeks): Instrumentation, access, runbooks, and first optimizations.

Frequently
Asked Questions

Do you support hybrid or multi‑cloud? 

Yes. Azure is primary; we integrate with on‑prem and selected AWS/GCP workloads. 

Yes—co‑managed models are common. We align on RACI and handover windows. 

Yes on Growth/Enterprise tiers. Essential includes business hours + on‑call. 

By tier, asset count/complexity, and skill‑pod mix. Fixed monthly with clear SLAs. 

We align to CIS/NIST controls and support audit evidence creation. For regulated industries, we extend with Sentinel, Data Loss Prevention, and advanced identity governance. 

Do you have more questions?

Have a one on one discussion with our Expert Panel

Book Appointment
Sahil kataria (1)
Sahil Kataria

Founder and CEO

amit Kumar
Amit Kumar

Chief Sales Officer

Talk To Sales

USA

+1 270-550-1166

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+1 270-550-1166

Phil J.
Phil J.Head of Engineering & Technology​
QServices Inc. undertakes every project with a high degree of professionalism. Their communication style is unmatched and they are always available to resolve issues or just discuss the project.​

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