Customer service influences every industry, and it similarly impacts the logistics sector. Given that modern supply chains are vast and complex, comprising an intricate network of stakeholders from manufacturers to distributors, poor customer service can exacerbate this complexity, leading to inefficiencies and significant disruptions. Moreover, it can severely affect client loyalty, impeding the growth of logistics organizations and resulting in loss of business, ultimately tarnishing the company’s reputation. In this blog, we will discuss the significance of customer service in logistics and the role of AI as a copilot for a superior logistics customer experience.